Satin Creditcare Network Limited.

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Client Grievance and Redressal

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Integrated Ombudsman Scheme 2026

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Details of Principal Nodal Officer/Grievance Redressal Officer

Name: Mr. Anil Kwatra (PNO/GRO)
Corporate office: Plot NO. 492, Udyog Vihar, Phase III, Gurugram, Haryana-122016-India
Contact No: 0124-4715400
Extension: 6303
Toll Free No: 18002123123
Email Id: pno@satincreditcare.com
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Refund & Cancellation Policy

  • No transaction will be refunded back to the customer once it is successfully posted to customer’s loan account.
  • If amount has been debited from customer’s bank account and the transaction is confirmed as successful by customer’s bank but not posted to customer’s loan account, then, it will be posted in customer’s loan account in 3-5 working days.
  • If such successful transaction could not be posted to any of the loan accounts of the customer due to any reason, then, it will be refunded back to the source in 8-10 working days.
  • Revision of refund & cancellation policy is at the sole discretion of the company Satin Creditcare Network Limited.